Develop stellar skills within the team Objective
- Reach 100% success rate on team members passing Reforge Customer Success course
How to develop stellar skills within the team
Developing team competencies is an important part of being a team leader. But in teams where most of the work hours are taken up by handling operations, things like team development goals are often forgotten or dismissed.
This OKR example focuses on that by introducing a goal for the Customer Success team to participate in and pass the Reforge program dedicated to Customer Success agents.
How to achieve this OKR
Most people who try OKRs fail. But there's hope. You'll need 3 key things to have a much better shot at achieving this and your other OKRs. Fill in your email and we'll take you through each of them, step by step.