Achieve our best satisfaction score to date Objective

Key Results

  1. Increase 7-day avg. satisfaction score from 4.5 to 4.8

How to achieve our best satisfaction score to date

Customer Success teams and Customer Service teams' performance is often measured by looking at customer satisfaction scores. This example focuses on increasing the average satisfaction score by looking 7 days back.

How to achieve this OKR

Most people who try OKRs fail. But there's hope. You'll need 3 key things to have a much better shot at achieving this and your other OKRs. Fill in your email and we'll take you through each of them, step by step.

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