Reach new stellar team response times Objective
- Maintain a level of 95% answered tickets within 24 hours during the last 14 days
- Achieve avg. rating of 4.5/5 of the same tickets
How to reach new stellar team response times
Response times are an important factor for customer satisfaction. While important, it's not more important than providing an overall good customer experience. As such, this example focuses on two things; keeping a high level of fast response times while not neglecting the level of quality given in those responses.
How to achieve this OKR
Most people who try OKRs fail. But there's hope. You'll need 3 key things to have a much better shot at achieving this and your other OKRs. Fill in your email and we'll take you through each of them, step by step.